For any queries regarding the status of your online order, including exchanges and returns, or general product enquiries please get in touch with us using the email address below:

Alternatively you can call us on (+44) 0333 003 8567. Please take note of our customer service opening times below before calling. We will attempt to answer all emails as quickly as possible, however in busy periods this can sometimes take longer. For any urgent enquiries please use the telephone number provided.

  • Monday - Friday 8:00am - 10:00pm
  • Saturday - Sunday 8:00am - 7:00pm

All calls are charged at your standard network rate.

Some calls may be recorded for training purposes.

Order Amendments/Cancellations

After an order has been placed, there is only a small window of opportunity to cancel it or make any changes. Please contact us immediately on (+44) 0333 003 8567 and we’ll do our best to help.

Please ensure you include your web order number and contact details including a telephone number so we can contact you should any issues arise. Once the amendment is made we will contact you to confirm the changes.

If it is a next day order or it is urgent please also call us on (+44) 0333 003 8567 and provide us with your web order number so we can put your order on hold until we receive your email.

Loyalti Customer Services & Returns

Wholesale Enquires

For any enquires regarding wholesales please contact us via